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A backup typically occurs in a home’s plumbing system or lateral and will not cause damage if you discontinue using the plumbing fixture(s) until the system is cleared. Most slow-moving drains, toilets, or backups can be remedied with drain cleaners or a plunger. If your own methods fail, call a plumber. If the plumber establishes that the problem is not in your line, call your local sewer or sanitation district. A backflow is much less common and occurs when water or materials come up through a drain, toilet, or other fixture when the home’s plumbing system is not being used. This may indicate that the city main is blocked and wastewater is backing up into your lateral line and home. Call your local sewer or sanitation district immediately. Appropriate personnel will be dispatched to investigate and remedy any problem in the city or sewer district main or lateral maintained by the city or district. City or sewer district personnel will advise and assist you if a backflow occurs due to an obstruction originating off the property. Your responsibilities: The homeowner is responsible for clearing any blockage in the home’s plumbing system or maintained lateral and for any resulting flooding damage to the structure. The homeowner is also responsible for damage occurring due to an improperly constructed lateral, including a lack of required backflow prevention devices or illegal hookups. City or sewer district personnel will advise and assist you if a backflow occurs due to an obstruction originating off the property. 
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